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Online shopping: tips to receive your refund when your package never arrives
A lot of people see the benefits of online shopping. It’s quick, easy, and you don’t even need to leave your home to do it. However, the ease of shopping at home can come with its own set of problems....
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Vacuum sales: what you need to know
As soon as summer hits, Consumer Protection BC tends to receive an increased number of calls from consumers who have been approached about buying a vacuum cleaner. These types of sales usually occur...
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Contract requirements: How Eddy was able to exercise his cancellation rights
It was time to get his chimney fixed so Eddy hired a masonry company to do the repairs. After quite a delay in getting any work done, the masonry company tried to convince Eddy he had a mould problem...
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Deceived: Jake’s moving nightmare
Jake landed a new job in Calgary and had three weeks to pack up his life in Winnipeg. He started looking for a moving company, “being a millennial, the first place I looked was online,” says Jake. He...
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Back to the mat: A peaceful resolution for Chelsea and her yoga practice
Chelsea had paid for a lifetime membership with a yoga studio, unaware at the time that lifetime memberships aren’t allowed in BC. In less than a year, the yoga studio sold to a new owner who had no...
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How John and Mary navigated a misleading contract
Mary lives in Kelowna with her son’s in-home caregiver, John*. John was approached by a door-to-door salesperson who was selling a new furnace with a 20-year lease. John was not properly informed about...
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Video: Rebecca’s hot tub contract story
Have you ever come across a situation where you signed something and immediately after realized that it was a mistake? It’s often our “gut feeling” that tells us to take a different action. In this...
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Jack and Lisa’s story: Paving the way to a consumer refund
Jack and Lisa* had just returned from a Home & Garden Show and were greatly impressed with a paving product showcased by a local provider. Not wasting any time, they called the company into their...
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Charlotte’s story: yoga studio inflexible when it comes to refund
Charlotte* loves exercising and was excited to enroll in a specialized yoga practice at a local studio. She eventually agreed to purchase a $1000 year-long membership upfront and received a credit card...
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What would you do? A guide to being a savvy consumer: gym memberships
Written by Consumer Protection BC’s enforcement department Scenario: You have decided that it’s time to get fit! You sign up at the local gym for a one year membership. The 12 month gym membership...
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What would you do? A guide to being a savvy consumer: home-repair
Written by Consumer Protection BC’s enforcement department Scenario: It’s a beautiful day so you decide to go outside and clean up your front yard. A salesperson approaches you and says they were in...
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What would you do? A guide to being a savvy consumer: gym memberships
Written by Consumer Protection BC’s enforcement department Scenario: You have decided that it’s time to get fit! You sign up at the local gym for a one year membership. The 12 month gym membership...
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What would you do? A guide to being a savvy consumer: home-repair
Written by Consumer Protection BC’s enforcement department Scenario: It’s a beautiful day so you decide to go outside and clean up your front yard. A salesperson approaches you and says they were in...
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Top 3 tips if you are getting a mortgage
For many people, buying a house is the biggest financial transaction they'll ever make. It may be stressful and exciting all at the same time. There are many elements that have to come together at the...
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Is a digital signature valid for my gym contract?
2016 is here and if you have listed “getting fit and healthy” as part of your new year’s resolution, you may be considering signing up for a gym membership. A few months back, we had inquiry question...
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Financing or Leasing? Know the Total Cost.
Written by Consumer Protection BC’s enforcement inspector Financing and leasing are two ways of paying for an expensive purchase by making a series of smaller payments over time, rather than one full...
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Contract deposits: are there limits?
Are you planning to have some work done on your home? Perhaps have a new roof or driveway installed? One of the things you may want to consider is whether a deposit is required to seal the deal....
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Work out the details of your gym contract before signing!
It’s fall and in anticipation of the upcoming holiday season (and all the delicious food), I’ve been thinking about joining a gym. But I have questions for myself – including whether I can commit to...
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Don’t buy into a home renovation scam!
Have you ever been approached by someone at your door, offering you a renovated bathroom or a new roof at a price that seems just a little too good to be true? In this blog post, we’re sharing...
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Salesperson at your door? Know your rights!
With all the purchasing options out there (some just a mouse click away), some people may believe the reign of the door-to-door salesperson is over. But from the number of calls we get each year on...
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